My wife and I were first time home buyers. As such we wanted to learn and understand the system as best as possible. We figured meeting with the bank and booking a few viewings would help us get our feet wet. Well, the meeting with the bank was more than frustrating, we explained that we had never done this before and didn't understand the process or even some of the language in the forms we were given. They were very unhelpful. We went to a few viewings with a handful of different local realtors and once again they were rather unhelpful and came across a bit pushy to make a sale. When we scheduled a meeting with Kaelyn I explained that we were inexperienced and didn't know what we were doing and she was very gracious and gave us our space to explore the house. Before leaving she handed us a folder chock full of information explaining the process of buying a home, something no one else did including the bank. A few weeks had past and we were receiving updates on homes that were going to market. We decided start looking seriously thanks to the folder that Kaelyn gave us. It turns out that all 30 something houses in 3 different cities that we requested came across her desk and without hesitation she called us to put a plan together to view all the homes in one day, which apparently is never done and viewings are typically 3-5. When the day came she was quick and clear in communicating the schedule and came prepared with all of the information we could possibly ask for. When we came to the house that ended up purchasing she could tell immediately that we were fond of it and knew exactly what we liked about it. From that point on she was able to narrow down the available homes and immediately we "clicked" with her. After deciding on a house and asking her to put an offer in she was very fast on getting us a counter offer and helped us through the bidding stage. By the end of the day the offer was accepted and she met with us to go through the final steps. The entire process was much smoother than some of the other stories we had heard and were delighted by her balance of professionalism and friendliness. As a welcome basket she even bought our dog treats and a toy to welcome him as well. I would highly highly recommend Kaelyn if you are looking to sell or buy. She was incredibly accommodative and gracious as she handled this life changing purchase. We could not have bought our dream home without her.